problem installing |
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jumiclads
Newbie Joined: Mar 02 2014 Status: Offline Points: 39 |
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Posted: Mar 02 2014 at 12:25am |
I have tried to install but the installer keeps hanging right at the last little bit. I am using Win 8.1. I got it to install once after about the 3rd attempt but it came up in French even though I had the setting to English. I couldn't change the language using the menu in the program so uninstalled the program and tried to re install but can't get past the last little bit now.
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Gorksmash
Senior Member Joined: Jan 09 2014 Location: Lansing, MI Status: Offline Points: 133 |
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Right click the installer and click run as administrator, and if that doesn't work then try doing that and right click and say run in compatibility mode.
hopefully that helps / fixes your problem |
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Chris OE
Admin Group Joined: Jan 22 2013 Location: New York Status: Offline Points: 186 |
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We had an issue a few weeks ago with the language (defaulted to French), but the latest version available on the website should be fine. As Gorksmash said (and thank you by the way), you should be able to be install if you run the installer as an admin. Also, if you have a firewall, try suspending it for a few minutes while the program installs.
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jumiclads
Newbie Joined: Mar 02 2014 Status: Offline Points: 39 |
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I have now managed to install the software, but it still comes up in French. I have downloaded the latest from the web site but still is the same.
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Chris OE
Admin Group Joined: Jan 22 2013 Location: New York Status: Offline Points: 186 |
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Hi, from the main screen of the software, please try clicking on the gears icon in the quick access menu (small icons at the very top of the screen). Select Language and make sure it is set to English. Then restart the software. I am currently trying to reproduce your problem. Stay tuned!
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Chris OE
Admin Group Joined: Jan 22 2013 Location: New York Status: Offline Points: 186 |
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Hi, the link on the website points to a problematic version. Please download from this link: http://download.openelement.com/openelement.exe
Thank you for bringing this to our attention and sorry about any inconvenience!
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jumiclads
Newbie Joined: Mar 02 2014 Status: Offline Points: 39 |
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Hi, thanks for your quick reply. I have downloaded the file and it installed correctly with the language set to English. Now I will have a go with it.
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Chris OE
Admin Group Joined: Jan 22 2013 Location: New York Status: Offline Points: 186 |
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Thanks for your patience. Goodness knows how many people tried and gave up. Please come back if you have any issues.
Cheers!
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