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giovannih1313 View Drop Down
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Points: 6 		Post Options Post Options   Thanks (0) Thanks(0)   Quote giovannih1313 Quote  Post ReplyReply Direct Link To This Post Topic: error message after submitting
    Posted: Jan 18 2016 at 3:46pm
There is an error message when submitting an e-mail form it says "An error was encountered while sending email! Please try again later or contact the server administrator. {"State":"success","ErrorDescription":""}" and the page crashes.

 Despite the error message the form is sent. any idea why the error message?
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Dmit OE View Drop Down
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Points: 5283 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Dmit OE Quote  Post ReplyReply Direct Link To This Post Posted: Jan 18 2016 at 3:51pm
Hi,

Try to republish your site in the Complete mode.

If it does not help, could you please give the link to your online page?
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giovannih1313 View Drop Down
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Points: 6 		Post Options Post Options   Thanks (0) Thanks(0)   Quote giovannih1313 Quote  Post ReplyReply Direct Link To This Post Posted: Jan 19 2016 at 5:11pm
Hi I Published the complete mode web page using filezilla.The only files that failed to upload were the .htaccess files.


Now the error message changed and shows the following "An error was encountered while sending email!
Please try again later or contact the server administrator.
>
Error :undefined

500 - Internal Server Error"


the web pages with the error are http://www.hrssci.com/Pricequote.html and http://www.hrssci.com/Pricequote.html


thanks
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Dmit OE View Drop Down
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Points: 5283 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Dmit OE Quote  Post ReplyReply Direct Link To This Post Posted: Jan 20 2016 at 8:36am
Please make sure .htaccess files are published. I suggest you use Project->Export to Folder, then upload ALL resulting files and folders with FileZilla (and check the error log at the top of FileZilla to see what's wrong, maybe you don't have enough disk space for example).
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giovannih1313 View Drop Down
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Points: 6 		Post Options Post Options   Thanks (0) Thanks(0)   Quote giovannih1313 Quote  Post ReplyReply Direct Link To This Post Posted: Jan 20 2016 at 1:18pm
The issue is the " . "In front of the file name.
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Dmit OE View Drop Down
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Points: 5283 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Dmit OE Quote  Post ReplyReply Direct Link To This Post Posted: Jan 20 2016 at 1:38pm
This should not be the issue, unless your server is weird or maybe Windows without .htaccess support.. On what stage you have the problem?
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giovannih1313 View Drop Down
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Points: 6 		Post Options Post Options   Thanks (0) Thanks(0)   Quote giovannih1313 Quote  Post ReplyReply Direct Link To This Post Posted: Jan 20 2016 at 3:41pm
when transferin. I tried a manual upload and the server response was that it was an invalid file name
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Dmit OE View Drop Down
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Points: 5283 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Dmit OE Quote  Post ReplyReply Direct Link To This Post Posted: Jan 20 2016 at 4:05pm
Could you please find out details about the server - operating system, whether PHP and .htaccess are enabled, etc.
If it's a free hosting, I don't recomend to even try - you may eventually manage to make sending mail work (which is not sure) just to discover in several days that it is no longer working.
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giovannih1313 View Drop Down
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Points: 6 		Post Options Post Options   Thanks (0) Thanks(0)   Quote giovannih1313 Quote  Post ReplyReply Direct Link To This Post Posted: Jan 24 2016 at 8:08pm
The service provider is  Aabaco Small Business previously known as Yahoo it uses Apache Traffic Server 5.0.1 . 
PHP version 5.3.6 
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Dmit OE View Drop Down
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Points: 5283 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Dmit OE Quote  Post ReplyReply Direct Link To This Post Posted: Jan 25 2016 at 9:46am
Can you try to use FileZilla to connect to your server and create .htaccess file (to create a file right-clickthe right half where the online content is). Or copy an .htaccess file with FileZilla. Is there the same error message?
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