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Error With Email Form

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Fid23 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Fid23 Quote  Post ReplyReply Direct Link To This Post Topic: Error With Email Form
    Posted: 12 Feb 2020 at 17:54
Hi all i am completely new to openelement and website design and have made and published a small business website based on the Senslight template and it is currently being hosted by godaddy. But I am finding an error with my email form. I looked up other posts for the same error but am still unable to figure out how to fix it. If anyone can help or have any suggestions on how to solve it please let me know! i am using the email form for the customer to contact me about any queries they have.

This is the error message i am getting.
An error was encountered while sending email!
Please try again later or contact the server administrator.
{"State":"error04","ErrorDescription":"Attention, the element "SendMail" has not been configured in openElement.\r\nYou must configure it to enable email form submission."}
Error :undefined{"State":"error04","ErrorDescription":"Attention, the element "SendMail" has not been configured in openElement.\r\nYou must configure it to enable email form submission."}

I have configured the email form to my email address and all, with the outgoing email configuration set to smtp.

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Hobby001 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Hobby001 Quote  Post ReplyReply Direct Link To This Post Posted: 13 Feb 2020 at 02:42
Anyone who wants to put something on line gets hooked by something big
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Fid23 Quote  Post ReplyReply Direct Link To This Post Posted: 13 Feb 2020 at 08:24
Hi thanks for the reply! yeah i followed the wiki initially as a guideline to configure the email form settings to my specifications and filled out the outgoing email configuration as well:

Here are the details i filled out for outgoing email configuration:
Type: SMTP
Server: smtp.office365.com
Port: 587
Username: xxxxxxx
Password: xxxxxxx

Thank you!
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Hobby001 Quote  Post ReplyReply Direct Link To This Post Posted: 13 Feb 2020 at 13:40
Can you try something else:

Type SMTP

No server, no username, no password, port25
Anyone who wants to put something on line gets hooked by something big
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Fid23 Quote  Post ReplyReply Direct Link To This Post Posted: 13 Feb 2020 at 22:36
Hi thanks again for the reply unfortunately i am still getting the same error after making those changes:

An error was encountered while sending email!
Please try again later or contact the server administrator.
{"State":"error04","ErrorDescription":"Attention, the element "SendMail" has not been configured in openElement.\r\nYou must configure it to enable email form submission."}
Error :undefined{"State":"error04","ErrorDescription":"Attention, the element "SendMail" has not been configured in openElement.\r\nYou must configure it to enable email form submission."}

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Post Options Post Options   Thanks (1) Thanks(1)   Quote Hobby001 Quote  Post ReplyReply Direct Link To This Post Posted: 14 Feb 2020 at 00:01
Ok Let's go over it together

Open the mail configuration


Add your preferred email address and subject.  

Then add a dummy email address from your domain name


Do not make any changes to the next 4 pannels and click complete on the last one

Then open the Project Preferences pannel

Ensure that you have the same settings for outgoing email configuration


Then in advanced tab


Finally

Expert settings


Click on Apply


Edited by Hobby001 - 14 Feb 2020 at 14:10
Anyone who wants to put something on line gets hooked by something big
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Fid23 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Fid23 Quote  Post ReplyReply Direct Link To This Post Posted: 14 Feb 2020 at 07:26
Hi Thank you so much it works know! I receive the email and don't get any error but the only thing is that when testing with my personal email i am not getting the return receipt i set up on the email configuration. I double checked the email configuration to check if i selected the correct element containing the visitor's email address and i did. But i never get any return receipt any idea why? I checked the spam folder as well but its not there.

Thank you again for all your help!
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Hobby001 Quote  Post ReplyReply Direct Link To This Post Posted: 14 Feb 2020 at 11:53
gmail, hotmail and other email suppliers have been blamed for their lack of action regarding spam mailing.

Many of them are automatically refusing emails that does not comes from the origin domain.

If your domain name is toto.com for example, the sender address must be from the sending domain, noreply@toto.com.

If you want to capture the sender's email address, add a field to the form asking for an email and use it manually to answer.

Sorry but rules have changed on the internet in response to bad poeple.


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Post Options Post Options   Thanks (0) Thanks(0)   Quote Fid23 Quote  Post ReplyReply Direct Link To This Post Posted: 14 Feb 2020 at 17:56
Ahh Ok thank you so much for your help! I really appreciate it!
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