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?Known problem with AOL email??

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Dmit OE View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Dmit OE Quote  Post ReplyReply Direct Link To This Post Topic: ?Known problem with AOL email??
    Posted: 25 Avr 2016 at 09:51
One just needs to find a well-working SMTP server somewhere (which may not always be easy) and configure SMTP in Preferences->Publishing->Configuration.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote dthomas Quote  Post ReplyReply Direct Link To This Post Posted: 25 Avr 2016 at 04:26
everyone's contribution is appreciated. however, my past experience with this particular problem demanded and inordinate amount of effort. In retrospect, i now believe smtp mail() request with the suite of platform, mail, OS components will work but am unable to get the most simple info as to how to configure the mail() utility parameter values needed for the hosting platform. So, it remains unsolved and the black mark is awarded to my FAT COW hosting service provider.

Thx again all,.

DThomas
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Post Options Post Options   Thanks (0) Thanks(0)   Quote StrawberryF Quote  Post ReplyReply Direct Link To This Post Posted: 24 Avr 2016 at 23:11
I suggest you to make SMTP working. First, try to configure an email client application to use SMTP of your provider (or anyone else). When it works and AOL receives your messages, use the same parameters in OE.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote dthomas Quote  Post ReplyReply Direct Link To This Post Posted: 08 Avr 2016 at 23:20
Dmit OE,

I agree. I am very appreciative of everyone's help from OE support and developers.

DThomas
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Dmit OE Quote  Post ReplyReply Direct Link To This Post Posted: 05 Mar 2016 at 15:20
I suggest you manage to get rid of dinosaurs like AOL, that got fat in the past and keep linig on their past notority while providing less than mediocre service, compared to new younger providers.I know it depends on your client as well but, in the worst case, persuade him/her to create a usual GMail account and redirect mails to AOL address, if it's really indispensable.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote dthomas Quote  Post ReplyReply Direct Link To This Post Posted: 04 Mar 2016 at 21:45
Sorry for not responding sooner i have been busy and the work around of not using the email form element was satisfactory to the customer. I do not have good support from AOL (they stopped responding after providing them the header data they requested) and the hosting service has too many techs taking a shot at the current symptoms w/o continuity of prior efforts. I am overwhelmed. Have to let it go until i have time or the urgency surfaces.

I appreciate everyone's help especially Dmit OE, lots of insight and effort.  I love the OE product and will  continue with it.

Thanks again...
DThomas
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Post Options Post Options   Thanks (0) Thanks(0)   Quote dthomas Quote  Post ReplyReply Direct Link To This Post Posted: 02 Feb 2016 at 23:32
I was writing a explanation and summation of the original problems (2) that remain unaddressed and we all are spinning of new problems the result of testing with uncertainty of what may be or actually is causing the original errors.

The solution, i my humble opinion, is dependent upon FatCow examine error logs and system traces (if coordinated and activated) and this effort is severely lacking.

The focus is not there. My customer has decided to accept just a mailto: and not depend upon a form for email.

Feel free to close as not solved.

Thanks much. IF something comes up that is definitive i will inform all. Otherwise, thanks again.

DThomas
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Dmit OE Quote  Post ReplyReply Direct Link To This Post Posted: 28 Jan 2016 at 22:08
I'd suggest changing the mailbox or redirection, and if necessary taking the risk of using the OE feature of assigning a field's value to the "From" header. You can assign the property Name attribute to "email" (for example) for the corresponding field element, then in the Send Mail configuration enter "email" (without "") into the Sender field, as suggestedby the comment below the field. This will set whatever user enters as the From address.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote dthomas Quote  Post ReplyReply Direct Link To This Post Posted: 28 Jan 2016 at 18:46
Very weird, all that has been happening.  Fatcow is passing issue to a Administrator Specialist.?
Email w/o headers did pass until AOL started the return with error.  I originally used smtp and there was a connection error so i tried Mail thinking simpler. The recipient address has been used for two decades. Why now? Right?  I did test a forwarding with Gmail and it worked ok. However, as in Mail that did work once w/o headers the From: in the header is set to the recipient's email address. Does not make sense.

AOL postmaster went silent after is sent headers from several attempts.

We all seem to be at a loss. PhpMailer has been working for a long time. Fatcow is a reputable service. OE has been using its Emal Form for a long time. AOL has been in existence for a long time. No history with any one of problems with any component. Variable symptoms and inconsistent interpreted logs from Fatcow, ie error reported on different linesby different technicians. Serveral unsuccessful attempts using simple php code.

Nothing seems to produce a trail to isolate the problem.  No knowledge of what if any system changes at atulocal1342.org hosting environment may have taken place.

Given all the above i spoke with customer and she is satisfied with the simple mailto: link. It works.

I will keep seeking solution and share new info and ideas. Anything you can think of may help.

Thanks much...

DThomas

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Dmit OE Quote  Post ReplyReply Direct Link To This Post Posted: 27 Jan 2016 at 22:26
Yes it seems there was }left from modifying the code after I've copied it from my test script.

The AOL error is rather weird, "recipient rejected" on a strange address.. I wonder if fatcow have some ideas about this report. Then if you say that even the mail without headers didn't pass (is it sure? no message arrived to the AOL mailbox?), it means you must try ti use SMTP, or change the recipient address (or you can set up redirection - use another mailbox, like GMail, then redirect to send the mail onward to AOL, it may be the simplest solution.
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